Salesforce Administrator Job at Signature IT World Inc, Cupertino, CA

  • Signature IT World Inc
  • Cupertino, CA

Job Description

Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance.

Strong hands‑on experience with:

  • User management: Roles, Profiles, Permission Sets, Delegated Admin.
  • Object & field configuration: Custom objects, fields, record types, page layouts.
  • Automation: Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy.
  • Data management: Data Loader, Data Import Wizard, data quality checks, deduplication.
  • Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards.
  • Basic understanding of Apex triggers, classes, and test methods for troubleshooting.
  • Ability to read and interpret Apex logs.
  • Knowledge of SOQL/SOSL queries for data validation and debugging.
Required Skills & Qualifications
  • 5+ years of Salesforce experience, including 2+ years in a Lead/Manager role.
  • Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot.
  • Experience with ITSM tools like ServiceNow, Jira.
Seniority level
  • Mid‑Senior level
Employment type
  • Contract
Job function
  • Business Development
  • Industries: IT Services and IT Consulting
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Job Tags

Contract work

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